Notice of Privacy Practices

Notice of HIPAA Privacy Practices
Your Information. Your Rights. Your Responsibilities.
This notice explains how your medical information may be used, disclosed, and accessed. Please read it carefully.

Your Rights
You have the right to:
  • Obtain a copy of your paper or electronic medical record.
  • Request a correction to your medical record.
  • Request confidential communications.
  • Limit the information we share.
  • Receive a list of those with whom we’ve shared your information.
  • Request a copy of this privacy notice.
  • Choose someone to act on your behalf.
  • File a complaint if you believe your privacy rights have been violated.
Your Choices
You have some control over how we use and share your information. For instance, you can:
  • Opt to share or withhold information with family, friends, or for disaster relief.
  • Specify your preferences for mental health care disclosures, marketing, and fundraising.
Our Uses and Disclosures
We may use or disclose your information for:
  • Providing treatment.
  • Managing our organization.
  • Billing for services.
  • Addressing public health and safety concerns.
  • Conducting research.
  • Complying with legal obligations.
  • Responding to organ donation requests.
  • Working with medical examiners or funeral directors.
  • Handling workers' compensation, law enforcement, or government requests.
  • Responding to legal actions.
Detailed Rights and Responsibilities
  1. Access to Your Medical Records
    You can request a copy of your health records, either electronic or paper, by submitting a written request to ComplianceHL@truepill.com. We generally fulfill requests within 30 days, and a reasonable, cost-based fee may apply.
  2. Correcting Your Medical Record
    If you believe your health information is incorrect, you can request a correction in writing. While we may not always agree to your correction, we will respond with a written explanation within 60 days.
  3. Requesting Confidential Communications
    You can ask us to contact you in specific ways (e.g., home phone, mail to a specific address). We will accommodate reasonable requests.
  4. Limiting the Use and Sharing of Your Information
    You can request restrictions on how your information is shared. While we may not be able to grant all requests, we will respect reasonable requests if you’ve paid for a health care service entirely out-of-pocket.
  5. Requesting an Accounting of Disclosures
    You may ask for a list of disclosures made over the last six years. This list excludes disclosures made for treatment, payment, and operations.
  6. Copy of This Privacy Notice
    You can request a paper copy of this notice at any time, even if you’ve chosen to receive it electronically.
  7. Appointing Someone to Act on Your Behalf
    If you have a designated medical power of attorney or a legal guardian, that person can exercise your rights regarding your health information.
  8. Filing Complaints
    If you believe your privacy rights have been violated, you may file a complaint with us at ComplianceHL@truepill.com or the U.S. Department of Health and Human Services. There will be no retaliation for filing a complaint.
Your Choices Explained
For certain health information, you can control how we share your information, including:
  • Sharing with family members or close friends involved in your care.
  • Participating in disaster relief.
  • Fundraising efforts (with the option to opt out).
Uses and Disclosures of Reproductive Health Information
We are prohibited from disclosing your health information for criminal, civil, or administrative investigations or liabilities related to reproductive health care that is lawful under the circumstances. For specific disclosures related to reproductive health, an attestation confirming that the request is not for prohibited purposes is required.

How We Typically Use or Share Health Information
  1. Treatment
    We share health information with other healthcare providers treating you.
  2. Operations
    We use health information to manage and improve our services.
  3. Billing
    We share your information to bill and receive payment for services rendered.
  4. Public Health and Research
    We may share health information for public health purposes, research, legal compliance, organ donation, workers' compensation, and law enforcement, provided it meets federal and state requirements.
Our Responsibilities
  • We are legally required to protect your health information’s privacy and security.
  • In the event of a breach, we will inform you promptly.
  • We adhere to the privacy practices described in this notice.
  • We won’t share your information without your consent, except as described in this notice.

    For further details on your privacy rights, visit HHS.gov.